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Privacy policy

Privacy Policy


Effective Date: [Insert Date]

ZANA ARDI EXCLUSIVE SH.P.K. (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our website, zanaardi.com (the “Website”).By accessing or using our Website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Website.


1. Information We Collect

We may collect the following types of information:

a. Personal Information When you register, make a purchase, or contact us, we may collect:

Full Name

  • Email Address
  • Shipping and Billing Address
  • Phone Number
  • Payment Details (processed securely via third-party payment gateways like Visa/MasterCard)

b. Non-Personal Information When you browse our Website, we may collect:

  • IP Address
  • Browser Type and Version Operating System
  • Pages Viewed and
  • Clicked Links Referring Website

c. Cookies Our Website uses cookies to enhance user experience, track usage patterns, and facilitate functionality like shopping cart operations. For more details, see Section 6 below.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders, including shipping and billing.
  • To respond to inquiries, requests, or customer support issues.
  • To improve our Website’s functionality, design, and user experience.
  • To send order confirmations, updates, and promotional offers (with your consent).
  • To ensure the security of transactions and detect/prevent fraud.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following cases:

  • Service Providers: We share data with trusted third-party providers, such as payment gateways (e.g., Visa/MasterCard) and shipping carriers, to complete transactions and deliveries.
  • Legal Compliance: If required by law or in response to valid legal requests, we may disclose your information.
  • Business Transfers: In the event of a merger, acquisition, or sale, your information may be transferred to the new entity.

4. Data Security

We implement industry-standard security measures to protect your personal information, including:

  • Encrypted payment processing through trusted providers.
  • Secure Socket Layer (SSL) technology for data transmission.
  • Regular security updates and monitoring of our systems. While we strive to secure your data, no system is 100% secure, and we cannot guarantee absolute protection.

5. Your Rights

You have the right to:Access and Update:

  • Request a copy of your personal data or update inaccurate information.
  • Withdraw Consent: Opt out of receiving promotional emails at any time.
  • Request Deletion: Ask us to delete your data, subject to legal or transactional obligations.
  • To exercise these rights, contact us at info@zanaardi.com

6. Cookies and Tracking Technologies

What Are Cookies? Cookies are small files stored on your device to track and personalize your online experience.

Types of Cookies We Use:

  • Essential Cookies: Necessary for the operation of the Website, such as enabling shopping cart functionality.
  • Analytical Cookies: Help us analyze Website performance and usage.
  • Marketing Cookies: Used to deliver tailored advertisements (with your consent).
  • Managing Cookies: You can adjust your browser settings to refuse cookies or notify you when cookies are being used.

Please note that disabling cookies may limit some functionalities of our Website.

7. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to review their policies.

8. Retention of Data

We retain personal data only as long as necessary for:

  • Fulfilling transactions.
  • Complying with legal obligations.
  • Resolving disputes or enforcing agreements.

9. Children’s Privacy

Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be effective upon posting. Please review this page periodically for updates.

11. Contact Information

If you have questions about this Privacy Policy, please contact us: ZANA ARDI EXCLUSIVE SH.P.K.

Email: info@zanaardi.com

Phone: +383 49 608 207

Address: Str.Adem Jashari 20000, Prizren / Kosovo